Location: Clyst St Mary, Exeter, Devon
Number of employees: 52
What is the history of the company? Who set it up, and when?
EMS was established in 1989 as Exmouth Mini Skips. The first employee, Mr Dave Westman, started as a driver and is now our Operations Manager. The company moved to Clyst St Mary in 1997. The company was then bought by BKP in 2000 and they went on to expand the fleet to five skip trucks and one roro. The Stuarts family took over in 2009 and have grown the fleet even further to its current size of sixteen skip trucks and three roros. This is alongside a transfer station and disposal point for many local businesses.
Is there anyone in the business who deserves a special mention?
Julie Andrews and Lisa Garland. Julie is our office manager and is always snowed under with paperwork and keeps us all in order. Since Lisa has joined the company she has moved from the weighbridge and into the office, she has helped immensely with the day to day running of the fleet and the introduction of the PDA system.
What services do you offer?
Skip hire and transfer station.
What areas do you cover?
Devon and parts of Dorset, Somerset and Cornwall.
What are the hardest things you face as a business?
Landfill tax and issues with our trommel fines.
What are the best things about working there?
We all work as part of a team. We are one big family unit who will always look out for each other and go the extra mile to help and support each other.
What do you like best about the skip hire industry? I like the fact that every day is a completely new adventure. You never know what is going to happen from one day to the next. It is unpredictable and keeps us on our toes. We love working with our customers as we have a wide variety of them.
What do you like the least about the skip hire industry? The rules and regulations that make it harder to recycle the waste. Also, the weather in the winter, as our drivers do not enjoy the rain.
What one change would you make to the industry? We would like clearer rules and regulations for every skip company to work with especially with regards to the trommel fines issue at the moment.
What skip company – other than your own – do you admire? Coastal Waste – they are very local to us.
What is your relationship like with the other skip hire companies in your area? Very good. We are lucky to have good working relationships with some of our competitors.
Has your company developed any new parts of the business in the past few years? We are continually increasing the size of the fleet we run, we have also just brought in a new PDA system which is currently being tested to enable the office to go paperless and become more environmentally friendly.
What makes your company stand out from your competition? At EMS, we pride ourselves on our customer service. We aim to be professional and courteous at all times and we always go the extra mile to ensure every job is completed the way the customer would like it done.
What do you like most about Skip Hire Magazine? We like being able to keep up-to-date with all the relevant information and regulations coming in and Skip Hire Magazine does this in an informative but light-hearted way. I personally also enjoy your skip chick page!