Founded 40 years ago by two Welsh brothers, Huw and Eurof, transporting household goods and piano parts from their Llanelli headquarters, the company has since grown to become one of the UK’s leading warehousing and distribution suppliers with a further 5 depots situated across England and Wales.
With a reputation for faultless customer service and strong family values, Owens required a no-nonsense solution to help maintain these core company qualities and keep costs down as their business quickly grew. After a brief trial in 2012, Verilocation were chosen to replace their existing supplier due to their functionally rich telematics solution, straightforward reporting suite and their ability to seamlessly integrate with Owens’ existing Traffic Management System.
Since the fleet wide implementation, Owens have experienced a range of benefits from the system across all levels of their business. With real-time GPS vehicle tracking Owens are now able to offer their customers a more coherent and efficient service. Live access to their fleet’s location has proven invaluable to the transport team, enabling them to speed up the job booking process, provide accurate ETAs and boost fleet efficiency.
“The real-time vehicle tracking means we no longer need to call the drivers to find out where they are. This has significantly reduced both our communications costs and time wasted on the phone”, described Ian Owen, Operations Director for Owens Road Services.
Not only have Verilocation helped to enhance Owens’ customer service, but their market leading driver behaviour monitoring technology (CANbus) has also helped the hauliers achieve substantial fuel savings through improved driving efficiency.
“The system has enabled us to make significant fleet efficiency improvements based on the accurate data derived from the CANbus monitoring technology,” explains Emyr Owen, Group Operations Manager for Owens Road Services. “With Verilocation’s user-friendly and extensive CANbus reporting suite we have been able to effectively identify areas for improvement within the fleet. The FMS league table and fuel analysis reports show us which drivers are consistently performing below the fleet average and have proven invaluable for driver training.”